Student Technology Help Desk

The Student Technology Helpdesk is a service provided by student workers to assist other students with computer & technology-related issues. We can be reached via phone, Email , or walk-in assistance. Walk-in assistance is located on the Main Campus in the Rothrock Library upper level Service Desk.

 

Service Desk in the Rothrock Library
Phone: 610-799-1861
Email: askforhelp@lccc.edu
 

Sign Up for Self Service Password Resets!  

You have the power to reset your own password for your LCCC Identity. Please read the important information below for more details to enroll.

When logging into https://identity.lccc.edu  you should be prompted to set a security question and answer. Most importantly, set a secondary email for your LCCC Identity account. This cannot be your LCCC email. You won't be able to reset your password without a secondary email. You can also set a voice call, a SMS text number, or both if you prefer to use these methods. If you have any problems or questions, please visit LCCC’s IT knowledgebase for an article on how to update your password reset options:

https://help.lccc.edu/tas/public/ssp/content/detail/knowledgeitem?unid=cd6455d6934b4d35912f401969d42601

Services provided

• Support via Walk-in, Phone, or email
• One-on-one Student Assistance
• Help accessing student wireless network
• Assistance with Google Mail, myLCCC, Canvas, BannerWeb, WEPA Printing
• Assistance with Windows 7 and 10 and Mac OS X and Chromebook
• Help with the Microsoft Office Suite
  • Microsoft Office 365 Guides 
• Tutorials and Quick-reference Guides

At this time the Help Desk is unable to support

• Functions in your BannerWeb Accounts (finance, grades,etc.)
• Computer or Software Purchasing
• Computer Repairs
• Personal Software
• Re-setting passwords
• Setting up printers and wireless networks at home
• Note the Help Desk cannot provide instruction in the use of technology or complex custom solutions.