IT Systems Analyst – Level II

Duties and Responsibilities

Primary responsibilities, in coordination with the Assistant Director:

• Project Related
  1. Serves as the lead IT representative for smaller, less complex projects (typically single department/system, single term duration).
  2. Consults with end-users to identify business requirements & the systems required to support them.
  3. Documents business requirements & translates those requirements to technical specifications.
  4. Develops and delivers the solutions necessary to meet the business requirements.
• Support Related
  1. Serves as a liaison between end-users, project teams, and IT to ensure effective communication and resolution of system issues.
  2. Collaborates with end-users, members of the IT and Enterprise Applications teams to resolve any issues related to applications within the portfolio
  3. Maintains/configures LCCC’s enterprise applications, including Banner, LCCC’s portal, and other enterprise applications within the LCCC portfolio of applications
  4. Triages incoming work orders assigned to Enterprise Applications and resolves the issue or directs them to the appropriate team member.
• Development Related
  1. Develops and optimizes SQL queries, scripts, code, and forms to extract, transform, and load data for business reporting and analysis.
  2. Performs configuration and maintenance of LCCC’s enterprise applications, including Banner, LCCC’s portal, and other applications within the portfolio.
  3. Demonstrated ability to design, implement, and maintain databases using systems such as Oracle or SQL Server.
• Knowledge and Performance
  1. Develops expertise in 2-3 applications within the portfolio, and serves as the primary contact for support, maintenance, and enhancement requests.
  2. Uphold service excellence by consistently adhering to established Service Level Agreements, ensuring timely delivery of project milestones, and maintaining high levels of end-user satisfaction.
  3. Expands knowledge of existing application infrastructure, leveraging existing applications to provide solutions that meet current business requirements thorough demonstrated training and certifications

Education

Work Experience

• Working knowledge of relational databases and query languages, including SQL & Linux scripting languages.
• Four or more documented, successful, simple projects led.
• Technical lead for up to 4 mission critical applications.
• Two years of comprehensive training materials developed for two applications.

Preferred:

LCCC is an equal opportunity employer.

LCCC Internal candidates must apply within 15 days of posting.

To apply, please submit a cover letter, resume and unofficial transcript through our online application

system at www.lccc.edu/jobs.

• Salary is restricted to above range and will not exceed the maximum of the range. Salary

offers are non-negotiable and offers are determined and are based upon related work

experience submitted on resume.

• Foreign degrees – must provide a US equivalency report of your degree credentials with

your transcript, if not, your resume will not be accepted.

Position open until filled.