Assistant Director of Admissions Operations

Summary

This position is based at the main campus in Schnecksville. It will require traveling for admissions events as assigned. This position is integral to the Admissions team and will participate in a highly customer-service-oriented environment. The position will maximize the utilization of the Salesforce/Target X recruitment platform (Target X Super User) along with other recruiting/enrollment platforms. This position recruits students for fall, winter, spring and summer semesters and works closely with other personnel at other sites. There will be evening and weekend hours. Reports directly to the Executive Director of Enrollment Management.

Duties and Responsibilities

Plan and Prepare

• Reviews, revises, and implements recruitment territories with the supervisor on an annual basis.
• Develops and implements an annual month-to-month recruitment and campus events schedule and posts schedule in the TargetX/Salesforce Events module.
• Assists team members with TargetX/Salesforce reports and dashboards.
• Participates in appropriate CRM and recruitment tool trainings
• Supplies assigned high schools and community-based organizations with college literature and information.
• Creates and develops new student records based on recruitment visits and follows up with leads, prospective, and applicant students regularly.
• Manage the fall and spring Open House events.

Implementation

• Serves as initial contact and provides prospective students with information on academic programs and services.
• Recruits students from the assigned territory, which includes appointments and presentations.
• Conducts admission interviews for interested students and parents and provides information on the application process, placement testing, course planner, financial aid, orientation, and registration.
• Ensures that prospective students are scheduled for placement testing and advising appointments and have completed their FAFSA.
• Answers and logs incoming calls and emails about testing, course planner, orientation, registration, programs, and other related areas. Logs incoming calls and emails in TargetX/Salesforce student records to develop a history of communications.
• Coordinates and conducts on-campus tours for potential applicants, including individuals, families, high schools, and community groups.
• Develops partnerships in the community and at assigned schools.
• Contacts students who have filled out an application, but have yet to register for the following semester, to assist with the registration process.

Admissions Data

Supervisory

• Manages all group assignments/recommends changes on an annual basis as necessary.
• Oversees the Admissions portion of identification verification.
• Serves on the Fake/Fraudulent Applications Committee.
• Manages the LCCC Target X Events Page, including training other departments on how to add appropriate events and send communications.

Required Qualifications

Education

• Bachelor’s degree from an accredited institution.

Certifications

Work Experience:

• Minimum of three years recruiting in a higher education institution(s)
• Experience working with a CRM (Target X preferred)
• Excellent written and oral communication skills

Knowledge, Skills, Abilities:

• Must be able to travel to other off-campus sites, schools, and admission events.
• Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge.

Preferred:

• Master’s degree from an accredited institution.
• Bilingual

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The noise level in the work environment is usually moderate.

LCCC is an equal opportunity employer.

LCCC Internal candidates must apply within 15 days of posting. 

To apply, please submit a cover letter, resume and unofficial transcript through our online application system at www.lccc.edu/jobs. 

• Salary is restricted to above range and will not exceed the maximum of the range. Salary offers are non negotiable and offers are determined and are based upon related work experience submitted on resume. 
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if not, your resume will not be accepted.

Position open until filled.