Admissions Representative-Donley Center

Summary

This position is an integral part of the Admissions team and will involve participation in a highly customer-service-oriented environment. The position will maximize the utilization of the Salesforce/TargetX recruitment platform, implement the recruitment territories assigned, and fulfill the Admissions Department’s mission and goals. This position recruits students for fall, winter, spring, and summer semesters and works closely with other personnel at other sites including high schools. There are evening and weekend hours. Travel and attendance required at other sites including high schools. It will require traveling for admissions events as assigned. Reports to the Executive Director of Enrollment Management.

Essential Duties and Responsibilities

 Plan and Prepare

• Review, revise, and implement recruitment territories with the supervisor annually.
• Develop and implement an annual month-to-month recruitment and post schedule in the TargetX/Salesforce Events module.
• Create and develop new student contact records based on recruitment visits and follow up with leads prospective and applicant students regularly.
• Develop and create an annual list of events on Salesforce, e.g. virtual/in-person info sessions, open house events, etc.

Implementation

• Lead, coordinate, and conduct on-campus tours for potential prospective students and applicants, including individuals, families, high schools, and community groups.
• Serve as initial contact and provide prospective students information on academic programs and services in TargetX/Salesforce.
• Recruit students from assigned high schools and territories, which includes personal visits to each high school, appointments with high school students, and presentations to them and their parents.
• Ensure prospective students are scheduled for placement testing appointments and complete their FAFSA.
• Answer and log incoming calls and emails about application status, testing, new student orientation, registration, academic programs, and other related areas. Log incoming calls and emails in TargetX/Salesforce student records to develop a history of communications.
• Develop relationships with guidance counselors and other appropriate staff at assigned high schools.
• Assist in registering applicants for New Student Orientation (NSO) once testing is complete or waived
• Contact students who have filled out an application but have not registered for the following semester to assist with the registration process.

Assessment

• Utilize the TargetX/Salesforce dashboard and reporting modules to evaluate yield or conversion rates from inquiry applicant to enrollment stage.

Other Duties

• Develop relationships with the community by giving presentations or orientations about LCCC to community service agencies, CBOs, and employers as requested.
• Works in a team environment and collaborates with staff to meet enrollment goals.
• Performs other duties as required or assigned.

Required Qualifications:

Education

• Associate’s degree from an accredited institution.

Certifications

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting)

Work Experience:

• Must demonstrate ability to work within a team-oriented environment, possess strong interpersonal written and oral skills, ability to conduct a variety of presentations, and work in a fast-paced environment.
• Must demonstrate a keen understanding of customer service concepts.
• Must possess the ability to work in a collaborative environment with a diverse population and have an appreciation for community college educational resources and opportunities.

Knowledge, Skills, Abilities:

• Must be able to travel to other off-campus sites, schools, and admission events.
• Must possess a high level of work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge.
• Bilingual – Spanish Speaking Preferred.

 Preferred:

• Bachelor’s degree from an accredited institution.
• College admissions or financial aid experience.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The noise level in the work environment is usually moderate.

LCCC is an equal opportunity employer.

 LCCC Internal candidates must apply within 15 days of posting.

To apply, please submit a cover letter, resume and unofficial transcript through our online application system at www.lccc.edu/jobs.

• Salary is restricted to above range and will not exceed the maximum of the range. Salary offers are nonnegotiable and offers are determined and are based upon related work experience submitted on resume.
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if, not, your resume will not be accepted.

Position open until filled.