Workforce Development Communications & Operations Assistant

Summary

Provides administrative, fiscal, and technical support within the Center for Workforce Development, serving as a key point of contact for faculty, staff, students, and community partners. Coordinates a wide range of clerical and operational activities that support workforce initiatives and training programs across multiple disciplines. Assists with maintaining partnerships and facilitating communication between the college, local businesses, and the community to advance innovative learning opportunities. Performs varied assignments of moderate complexity under general supervision, contributing to the department’s mission of connecting education with workforce needs.
Reports to the Executive Director of Workforce Development in the Center for Innovation and Learning.

Duties and Responsibilities

 Day to Day Duties

Fiscal and Data Management

• Supports departmental accounting functions including budget tracking, forecasting, invoice processing, purchasing, and year-end close-out in collaboration with the Business Office and Finance Department.
• Develops and manages spreadsheets and record-keeping systems to ensure compliance with college policies and grant requirements.
• Prepares and analyzes reports on financial and program metrics; provides real-time and historical performance data to support operations management.
• Maintains fiscal and program records for all Workforce Development grants, scholarships, and third-party funding programs.

Program and Administrative Support

• Serves as the primary Banner registration contact for Workforce Development courses, handling course setup, grades, data entry, and reporting, including new course curriculum submissions.
• Initiates and tracks instructor paperwork, contracts, payroll documents, and course outlines for audits, accreditation, and institutional review.
• Assists in managing program budgets and departmental documentation for noncredit and workforce programs.
• Processes purchase requisitions, check requests, and budget transfers; orders supplies and oversees office equipment maintenance.
• Develops and maintains an operational manual and provides clerical and logistical support for departmental meetings, events, and special projects.

Customer and Student Communication

• Manages the Workforce Development email inbox and responds to student inquiries promptly, following departmental communication protocols.
• Receives and directs calls and visitors, providing excellent customer service to students, partners, and internal departments.
• Coordinates student registration processes and supports program communications.

Marketing and Outreach

• Manages Workforce Development social media accounts and supports marketing initiatives to promote programs and events.
• Coordinates publication updates for noncredit schedules and maintains departmental web content.
• Provides event and conference support, serving as liaison between organizers and departments.

WEDnet Administration

• Manages the WEDnet account and related processes for LCCC, ensuring accurate documentation, compliance, and timely reporting throughout the fiscal year.

Other Duties

• Performs other duties as assigned to support the Center for Workforce Development.
• Maintains an operational manual for this position.

 Qualifications:

Required

• Associate’s degree in accounting from an accredited institution OR high school diploma/equivalent and minimum of two-year work experience in an office setting.

Certifications

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting)

Work Experience

• A minimum of two years’ office or related experience.
• Proficient with Microsoft Excel and Office, in order to store data, create reports, produce schedules, and perform other tasks.
• Excellent with Excel spreadsheets, including data tracking, formula creation, and reporting.
• .
• Analytical skills: Must possess analytical skills essential for reviewing information, analyzing data, and making appropriate recommendations for improvement.

Knowledge, Skills, and Abilities

• Communication skills: Must possess strong communication skills to ensure that employees are kept informed of developments effectively, and to ensure that all appropriate staff are aware of issues.
• Ability to maintain confidentiality in working with students, staff, and the general public.
• Financial management/literacy.
• Ability to work in a stressful and changing environment.
• Must have exceptional organizational skills.
• Ability to portray a professional and competent image and maintain confidentiality in working with students, staff, and the general public.
• Ability to use good judgment and critical thinking skills.
• Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge.

Preferred Qualifications:

• Accounting background preferred

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; talk and hear.  The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The noise level in the work environment is usually quiet to moderate.

LCCC is an equal opportunity employer.

LCCC Internal candidates must apply within 15 days of posting.

To apply, please submit a cover letter, resume and unofficial transcript through our online application system at www.lccc.edu/jobs.

• Salary is restricted to above range and will not exceed the maximum of the range. Salary offers are non negotiable and offers are determined and are based upon related work experience submitted on resume.
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if not, your resume will not be accepted.

Position open until filled.