In today’s business environment every step you can take to set yourself apart from your competition can mean the difference between driving the next innovation, or watching it go by. By committing to a well trained workforce you ensure loyalty, reduce turnover, and save money and resources.
The Center for Leadership & Workforce Development at Lehigh Carbon Community College (LCCC) provides custom learning solutions that improve performance and support economic development in our region. The Leadership & Workforce Development team will partner with you to provide customized learning solutions to equip your front-line employees, supervisors and managers with effective workplace skills to strengthen your organization.
Susan M. Fegley
Director of Training
Air Products, PA
At Air Products the training our employees received through LCCC have helped to improve the knowledge of our workforce. Our Supervisors, Managers, Technicians, Operators and others have received training in Excel, Time Management and other supervisory courses to improve their leadership and teamwork skills and promote diversity. LCCC not only provided courses on campus but also at our plant, which made it easier for our employees to attend.
We recently completed a plant wide survey and overall scores for diversity, respect, teamwork, recognition and having a “safe to say” environment were very high and improvement was noted from the prior year, most likely due to the “Leadership and Diversity” training provided by LCCC. We are very happy with the relationship we have with LCCC and look forward to utilizing LCCC to continue to improve the knowledge and skills of our workforce even more in the future.
We completed the “Skills for Emerging Leaders” training through LCCC and the course provided the participants with the tools and techniques we were hoping for. We were able to meet with our instructor, Judy Bowen, ahead of time to customize the course and relate it to the needs of our company.
Maureen Donovan, the Assistant Director of Workforce and Community Services at LCCC, worked with us to arrange a course schedule that was not a burden and spreading the training over 6 weeks allowed us to practice our new skills between classes. Judy and Maureen were great and the training exceeded all of our expectations! We plan to schedule this training again in the near future for other managers in our company.
I recently completed a two day LCCC course on Customer Service Excellence conducted by Mr. Jim Byrnes. In a business career which has spanned over 35 years, I have attended countless seminars and training’s, including management and personal self-help courses. I cannot remember when I have been this moved or inspired by an instructor.
Jim was incredibly effective and engaging in presenting the course material. He was able to draw on real-life experiences and insights drawn from his own long career as a small business owner; these provided credibility and enabled a real rapport with the students.
I was impressed with his ability to weave stories and anecdotes into the subject matter to keep the material fresh and lively. The eight hours went amazingly quickly.
I offer my highest praise and thanks to Jim Byrnes for a job well done. LCCC is fortunate to have someone of his caliber on their faculty.