Student Technology Help Desk

The Student Technology Helpdesk is a service provided by student workers to assist other students with computer & technology-related issues. We can be reached via phone(preferred form of contact), e-mail , or walk-in assistance. Walk-in assistance is located on the Main Campus in the Rothrock Library upper level Service Desk.

Service Desk in the Rothrock Library
Phone: 610-799-1861
Email: askforhelp@lccc.edu

Student Help Desk FAQs

Services provided

                    

At this time the Help Desk is unable to support

  • Support via Walk-in, Phone, or email
  • One-on-one Student Assistance
  • Wireless Internet Diagnostics
  • Assistance with Google Mail, myLCCC, WebStudy, BannerWeb, WEPA Printing
  • Assistance with Windows XP and 7 and Mac OS X
  • Help with the Microsoft Office Suite
  • Tutorials and Quick-reference Guides

 

 
  • Functions in your BannerWeb Accounts (finance, grades,etc.) 
  • Computer or Software Purchasing 
  • Computer Repairs
  • Microsoft Windows 8
  • Personal Software
  • Re-setting passwords
  • Setting up printers and wireless networks at home
  • Note the Help Desk cannot provide instruction in the use of technology or complex custom solutions.