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Meet Our Expert Facilitators

Meet a few of the savvy professionals and business veterans who lead workshops for LCCC's Leadership & Workforce Development Center.

ANNE BAUM
Vision Accomplished, LLC

Workshops I'm Most Proud Of:

* The Leadership Edge
* Perfecting Your Professional Image
* Outclass the Competition: Business Etiquette
* Achieving Excellence through Customer Care
* Dine Like a Diplomat

Degrees and Certifications:

* B.S., Biology - University of Illinois, Champaign - Urbana
* M.S., Health Systems Management - Rush University, Chicago, IL
* Certified consultant in International, Corporate, and Children's Protocol and Etiquette


Industries Experience:

* Healthcare
* Real Estate
* Chambers of Commerce
* Sales
* Hospitality
* Law

Years of Experience: 3

Philosophy:

I believe that people learn best by doing. Interactive programs that relate to real-world, practical experiences provide the best learning environment for retention of information.

ANNETTE M. CREMO Ph.D.

Workshops I'm Most Proud Of:

* Supervisory, Management, and Executive Development Series
* Presentation Skills
* Diversity/Harassment
* Myers-Briggs Personality Indicator and Application
* Negotiation Skills

Degrees and Certifications:

* B.A., Social Sciences, Psychology
* M. Ed., Training and Development / Curriculum Design
* Ph.D., Psychoeducational Process (Adult and Organizational Development)

Industries Experience:

* Manufacturing
* Healthcare
* Technology
* Food Services
* Nonprofits
* Education
* Hospitality
* Insurance
* Banking
* Government

Years of Experience: 16

Philosophy:

Learning should be an enjoyable experience. My style encompasses varied methodologies, including lecture, discussion, large and small group work, and experiential activities.

WENDY BELTZNER

Workshops I'm Most Proud Of:

* Customer Service Excellence
* Communicating Effectively (Even With Difficult People)
* Cross-Selling Success
* Implementing Lean 6 Practices Through Powerful People Skills
* Leadership Survival Skills

Degrees and Certifications:

* B.S., Marketing - Oral Roberts University

Industries Experience:

* Customer Service
* Performance Development
* Staffing

Years of Experience: 10

Philosophy:

Training should be like eating chocolate cake. It should be customized, or delivered exactly as ordered. It should be flexible, meaning you can have as much or as little as you'd like. And, most importantly, it should be enjoyable!

BOB EDDY

Workshops I'm Most Proud Of:

* Managing Organizational Imperfections
* Effective Communications
* Supervisory Skills
* Performance Management
* Managing Motivation and Morale

Degrees and Certfications:

* B.S., Business Management - UCLA
* M.B.A., Management Theory & Human Resources - UCLA
* Certified to teach PACE (Personal and Company Effectiveness) Seminar and Situational Leadership

Industries Experience:

* Manufacturing
* Steel
* Pharmaceuticals
* Banking
* Medical
* Engineering
* Public

Years of Experience: 40

Philosophy:

No one needs training. They need new knowledge, attitudes, and skills. Training is just a tool to get those, and it should be designed specifically for each client and reinforced after graduation.

MARNA HAYDEN
SPHR

Workshops I'm Most Proud Of:

* Best Techniques for Interviewing and Selecting Employees
* Making Performance Management an Effective Process
* Managing Four Generations in the Workplace
* Diversity in Communications: Reaching a Diverse Workforce
* Sexual Harassment Prevention

Degrees and Certifications:

* B.A., Smith College
* Certificate in Human Resourcee Management, New York University
* American Bankers Association Graduate School in Human Resource Management
* Senior Professional in Human Resources Certification

Industry Experience:

* Service Businesses
* Retail
* Banking and Finance
* Manufacturing
* Nonprofit Organizations
* Colleges

Years of Experience: 25+

Philosophy:

My style is participative and I encourage questions and opinions. I concentrate on practical applications and tailoring materials to match the organization's needs and culture.

ALLAN BACH

Workshops I'm Most Proud Of:

* Access Development
* Access Visual Basics
* Excel Functions Classes
* All levels of Microsoft Office Applications

Industry Experience:

* Allan Bach Consulting - managing solutions for businesses in:
* Training
* Support
* Development of Microsoft Office programs

Years of Experience: 10

Philosophy:

Encourage people to "click with confidence"

KEN WESTGATE

Workshops I'm Most Proud Of:

* Computers for the Terrified
* Only Beginning Computer Class
* Web Page Design
* All levels of Microsoft Office Applications
* Podcast and Vodcast
* Linux

Degrees and Certifications:

* B.A., Muhlenberg College
* M.S., University of Scranton
* Post-master's study, Instructional Technology, Hamlin University
* A+ Certification
* Presenter, PA Association of Adult and Continuing Education

Industries Experience:

* Good Shepherd Rehabilitation Hospital, Allentown
* Quakertown School District
* Center for Business & Industry, Northampton Community College
* ETOP, Agere systems, Allentown

Philosophy:

Good education is simply finding the best way to share acquired knowledge and wisdom with another human being so that each person is able to understand, evaluate, and utilize that information for the development of new skills in his or her life.

STEVE BAIR

Workshops I'm Most Proud Of:

* OSHA 10 and 30-Hour Safety Course
* Hazard Communication
* Forklift Operator Certification
* Hazardous Waste Handling
* 40-Hour Hazwoper

Degrees and Certifications:

* A.S., Electro/Mechanical Engineering
* OSHA Authorized Instructor
* Pennsylvania Department of Labor Safety Committee Instructor
* 40-Hour Hazwoper Certified

Industries Experience:

* Manufacturing
* Construction
* Maritime

Years of Experience: 25

Philosophy:

Provide quality training that ensures clients a safe, healthy work environment for high performance and long-term retention.