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The primary function of the Ombudsman is to receive requests forinformation and to hear specific complaints about any aspect of thecollege in terms of its functions, its policies, or its personnel. Thespecifics of the complaint or problem are carefully investigated by theOmbudsman who then takes one of the following steps:
  1. Resolves the matter informally through direct mediation between the various parties involved.
  2. Refers the matter, with or without a recommendation for action, to the appropriate college decision-making person or group.
  3. Refers the matter for a formal hearing and resolution before the appropriate person or group.
If any student encounters problems at the college for which nosolution has been reached by seeing the appropriate person directly(teacher, counselor, administrative officer, etc), the student shouldspeak with the Ombudsman.

The Ombudsman, who reports directly to the President, cannot imposea resolution, change a policy, or rectify a grievance per se. However,he/she does have broad investigative powers and various resourcesavailable. Questions can be effectively answered, needed adjustmentidentified, change initiated, and resolutions to problems andgrievances can be suggested.

For more information contact:
Linda Novak, Ombudsman
Phone: 610-799-1937
E-mail: lnovak@lccc.edu