Small Business

Customer Service Certificate
Prepare to work as a front line customer service representative.  This 140-hour program focuses on customer service techniques.  Learn Business Acumen, job readiness, communication skills, team building skills, multitasking, conflict resolution and telephone techniques.  Role-play real situations to sharpen your interpersonal skills, problem solving skills, writing effectively and communicating via email or memo.  Call 610-799-1942 for more information. Text additional.|
Prerequiste for Insurance Call Center Professional Certificate (Elective 1) and Payroll Certification (Elective 2)

Insurance Call Center Professional Certificate (Elective 1)
Earn your 24 pre-licensing credits required to take the Pennsylvania Life, Accident, and Health Insurance exams.  Learn all aspects of the Life, Accident & Health Insurance Business.  Taught by experienced professionals, the course begins with Ethics in the Insurance Industry and Pennsylvania Insurance Regulations.  Understand Life, Accident & Health Basics and terminology.  Health and Dental Insurance will be covered in detail.  Experience the World of Insurance Overview, intensive insurance preparation, and exam content review.
Requirement: Customer Service Certificate

Leadership Workshops

LCCC to offer full-day workshops which include continental breakfast and lunch. 
The Donley Center, 718 Hamilton Street, Allentown, PA 18101
610-799-1945 or -1946

Getting Started in Beekeeping
This course will address how to get started, where to buy bees--cost and resources, where do you put your hive, how much work is involved, when and how you get the honey. This is not in place of a beginner beekeeping course—only HOW to get started! This class takes place at Whitehall High School – room D-103.

The Art of Grant Writing
Explore the process of researching grant opportunities. If you are a board member, community volunteer, business manager, or employed in mid-to-upper level management of a business, you won't want to miss this exciting seminar on examining key ways to strengthen the impact your business can make. Learn how to research and develop key grant proposals and examine types of funding sources, including private donations.

Career as a Florist
This course covers the basic floral, plant, and sales knowledge, skills, and techniques necessary to prepare for an entry-level position in the florist industry. Materials: $30 per class - payable to instructor

Quickbooks
Prerequisite: Beginning Accounting or equivalent experience. Organize your small business with QuickBooks 2008. Learn to manage your revenues and expenses, work with payroll and bank accounts, prepare reports and graphs, and work with budgets and inventory.